Can I drop off my film in person or do I have to mail it in?
We would love to see you! We are open Monday - Friday from 10am - 5pm and happily welcome walk-ins.
I'm new to shooting film. Do you only take "pro" film shooters?
Goodman Film Lab is happy to take any client who is shooting film whether it’s your first roll or your 200th. We take pride in showing all our clients the same amount of love and attention, regardless of film shooting experience. We love that you want to shoot film and we are here to make your film shots look that much more amazing!
What scanner do you use?
We scan using the Fuji Frontier SP3000 scanner here at GFL. We love the vibrant colors and control it allows us over each frame giving us the ability to make sure each image looks great!
What is included in your prices listed online?
Our services include:
1. Processing / Developing of your film (Basic & Premium Scans).
2. Editing / Adjustments (color corrections) on the scanner itself by our skilled lab technicians (Basic & Premium Scans).
3. Final edits done using Photoshop–this allows us to get your images to your personal preferences and "look" (Premium Scans only).
Do you offer "Color Profiles"?
Yes! (Premium Scans only.) We encourage all our new and current clients to send us a few "high-res" sample images that best reflect "your look" (colors, skin tones, contrast, etc). We save these sample images to your client folder and our scanning team and editors bring those samples up once they begin working on your order. Our main goal is to get all your final images as close to "your look" as possible so minimal editing is needed once you have received your final order. Yay! Once we become more familiar with your shooting style and you become more familiar with our scanning we will begin to fine tune your images/orders so we can really dial it in and get them to that level of... WOW!
What is included with Basic Scans Pricing?
The developing/processing of film + scanning. Just to clarify, Basic Scans do not have (color preference profile) applied. With Basic Scans, only adjustments to color and density are made on the scanner at one of our scanning technician's discretion. Basic Scans allow the benefit of shooting film at a more affordable rate. Basic Scans will be delivered with the expectation that editing will be required on our client’s end to reach their own personal "look and brand." Basic Scans are delivered "as is," but don't worry! We do give our Basic Scans the same love and attention your film deserves.
How much do Basic Scans cost?
(Color / C-41)
35mm - $14.00
120 - $12.00
220 - $22.00
(B&W)
35mm - $16.00
120 - $14.00
How long does it take for a Basic Scan turn around?
Typical turn around time for our "Basic Scans" are about 6-8 business days, though this may vary. Check your invoice for a more accurate delivery date. *Times may vary based off the time of the year and volume of orders currently "in-house."
What are your scan file sizes?
Our "Standard" file size breakdown :
35mm - 25mb (2400x3600)
6x4.5 - 21mb (2100x3200)
6x6 - 17 mb (2435x2435)
6x7 - 28 mb (2800x3300)
Our "XL" file size breakdown [+$6.00 per roll ]:
35mmXL - 56mb (3640x5440)
6.45XL - 49mb (3650x4840)
6x6XL - 37mb (3630x3630)
6x7XL - 47mb (3640x4550)
*Files are delivered in JPEG format. We do offer TIFF file delivery [only upon request] at an additional service charge. All scan resolutions are approximate. Slight variations may occur.*
My file size {in megabytes) is a lot smaller, did you send me the wrong size?
What you are seeing is the truncated version of the file, to view the true size: open it with Photoshop or Lightroom and BAM, there ya go!
Do you offer RUSH?
Yes! Depending on how quickly you need your order here is the price breakdown (times will vary depending on the time of the year):
(1/2 the "current turn around time") - additional +$6.00 per roll
(3-4 business days) - additional +$10.00 per roll
(2 business days) - additional +$15.00 per roll
(1 business day) - Flat Rate: $40.00 per roll
*We always do our best to make sure all orders get out at the correct time frame requested, but we are limited to availability, so RUSH orders are completed when possible. We encourage all our clients to contact us before hand to check and make sure we can get your order completed with the time frame required.*
How do you deliver my final images/order?
We deliver all final images/finished orders via Dropbox. We will leave finished orders inside your “client folder” for about 3 weeks-1 month before removing them. This allows us the adequate space needed for a quick and speedy delivery of orders. We encourage clients to move their files into their own Dropbox account or onto their computer and backing it up.
How do I pay?
As soon as your film arrives, we will send you an invoice. We accept most major credit/debit cards (Visa, MasterCard, AMEX, Discover). Included with every order invoice will be your “estimated date of completion.” This allows you to have a clear time frame for when to expect your finished order delivered via Dropbox.
How should I ship my film to you?
We receive all major mail carriers here at our lab location (USPS, FedEx, UPS, DHL). We recommend placing all your film in a zip tie bag or some type of bag that will keep liquids, while in transit, away from your precious film. Please include your filled out order form with your film in a box with the proper padding. We encourage all clients to get some sort of tracking information for your film package to ensure you are able to see where it is and when it arrives to our lab location. We will always email you as soon as it arrives safely to the lab with your “order breakdown.” The few things we think you may want to avoid when sending off your film is the use of packing peanuts, shredded paper, or sending your film loosely in a box/envelope (these tend to get ripped and damaged while in transit, and we would hate for your film to be lost or destroyed on its journey to the lab location).
Sending you multiple events at the same time?
No problem! Please place each event/wedding/shoot in its own individual bag, each with its own order form to ensure we get all your rolls delivered correctly. Team work makes the dream work!
What type of chemistry does Goodman Film Lab use to process and develop film?
We are happy and proud to say our processing/developing of C-41 and B&W films are done in-house. We use Kodak Brand Chemistry for all our film processing needs. B&W films are developed in Kodak D-76 (stock).
Do your offer E6 processing?
Unfortunately, we do not offer E-6 processing, We can cross-process your E6 film in C-41 chemistry. This cross-processing produces vivid colors and high saturation and contrast levels.
What should I do with Returning Negative options?
Return Immediately: We can mail back your negatives once your order is finished and delivered. We will ship out negatives as soon as possible after Dropbox delivery. This allows you the time to review your order and inform us of any potential concerns you may come across within the order. Clients are responsible for shipping cost, which will reflect in your order invoice. Approx. cost: $9.75-$25.00
[International shipping clients will see an increase in shipping cost.]
Return Periodically: This option is great for high volume clients or clients that are in no hurry to have negatives mailed back. Orders will be held at our lab location and will then be shipped to you when possible. This will usually occur around slow season (Dec-Feb). You are always welcome to request your negatives to be shipped out sooner. Clients are responsible for shipping cost. Approx. cost: $9.75-$25.00 per box [International Shipping clients will see an increase in shipping cost.] Any film left at our lab location and not claimed after 90 days of shipping invoice will be discarded.
Lab Pick Up: Finished orders are available for pickup at the lab location. We will hold your order for local pick up no more than 90 days from the date of final scan delivery. If orders have not been picked up within the 90-day time frame, negatives will be discarded.
Discard Negatives: We will hold negatives for 2 months after final image delivery via Dropbox and will discard after the 2-month time frame.
All above shipping costs are estimates, final cost for shipping may change.
We will take utmost care of all our clients’ negatives, but negatives held at our lab with no liability placed upon us for loss or damages to negatives. You agree as a client to not place any responsibility of care on Goodman Film Lab for the holding of your film negatives. Goodman Film Lab is not at fault for any damages due to, but not limited to, negligence, accident or malfunction.
What is your current turn around time?
Turn around times do fluctuate and we do our best to get orders out as quickly as possible while we maintain quality and consistency with your images. Turn around times are given in business days - days begin the day after your film arrives at the lab location. Turn around times are based off the most up-to-date information available, but will be dependent on the volume of work delivered to the lab and may vary from day-to-day.
*During the "Wedding Season" months (June-October) our turn around times may become a tad increased, but we are hard at work getting orders out!
Do you offer Processing Only?
Yes! We offer processing/developing only for film. Please write or check the box PROCESS ONLY on your order form so we are aware and can make sure we get that completed for you as quickly as possible.
Processing Only Turn Around
(Color / C-41) - 1-2 business days
(B&W) - 2-3 business days
*Turn around times are estimates and do depend on volume of film delivered to the lab and quantity of film needed for processing/developing. Turn around times may differ slightly*
Still have questions? Send us over a message and we will be happy to further assist you!
