A professional film lab, dedicated to high quality film processing and scanning.

frequently asked questions

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Can I drop off my film in person or do I have to mail it in?

We would love to see you, we are open Monday - Friday from 10am - 5pm and happily welcome walk-in film deliveries.

I'm new to shooting film, do you only take "pro" film shooters?

Goodman Film Lab are happy to take any client who is shooting film whether its your first roll or your 200th. We take pride in showing all our clients the same amount of love and attention regardless of film shooting experience. We love that you want to shoot film and we are here to make your film shots look that much more amazing!

What scanner do you have?

We scan using the Fuji Frontier Sp3000s scanner here at GFL. We love the vibrant colors and control it allows us over each frame giving us the ability to make sure each image looks great!

What is included in your prices listed online?

Our services include:

1. Processing/ Developing of your film (Basic & Premium Scans).

2. Editing/Adjustments (color corrections) on the scanner itself by our skilled lab technicians (Basic & Premium Scans).

3. Final Edits done using Photoshop, this allows us to get your images to your personal preferences and "look" (Premium Scans only). 

Do you offer "Color Profiles"?

Yes! (Premium Scans only) We encourage all our new and current clients to send us a few "high-res" sample images that best reflect "your look" (colors, skin tones, contrast, etc). We save these sample images to your client folder and our scanning team and editors bring those samples up once they begin working on your order. Our main goal is to get all your final images as close to "your look" as possible so minimal editing is needed once you have received your final order. Yay! Once we become more familiar with your shooting style and you become more familiar with our scanning we will begin to fine tune your images/orders so we can really dial it in and get them to that level of... WOW!

Whats included with Basic Scans Pricing?

The developing/processing of film + scanning. Just to clarify, Basic Scans do not have (color profile) preferences applied. With Basic Scans minor adjustments to color and density are adjusted on the scanner at one of our scanning technician's discretion. Basic Scans provide the benefit of shooting film at a more affordable rate. Basic Scans are delivered with the expectation that editing will be required on our client’s end to reach their own personal "look", this service is a great choice for film shooters wanting to take advantage of cost savings on film processing and scanning. Basic Scans are delivered "as is", but don't worry we do give our Basic Scans the same love and attention your film scans deserve. 

How much do Basic Scans cost?

(Color/C41)

35mm- $13.00

120- $11.00

220- $21.00

(B/W)

35mm- $15.00

120- $13.00

How long does it take for a Basic Scan turn around?

Typical turn around time for our "Basic Scans" are about (5-6 business days or less), although you may see it sooner. Check your invoice for a more accurate delivery date, its found under the Message/Notes Area of the invoice. *times may vary based off the time of the year and volume of orders currently "in-house".

How to Order a Basic Scan?

To order Basic Scans, just mark the box on the Order Form indicating you want that service.

What are your scan sizes ?

Our "Standard" file size breakdown :

35mm - 25mb (2400x3600)

6x4.5 - 21mb (2100x3200)

6x6 - 17 mb (2435x2435)

6x7 - 28 mb (2800x3500)

Our "XL" file size breakdown:

35mmXL - 56mb (3640x5440)

6.45XL - 49mb (3650x4840)

6x6XL - 37mB (3630x3630)

6x7XL - 47mb (3640x4550) 

**files are delivered in jpeg format, we do offer tiff file delivery [only upon request] at an additional service charge. All scan resolutions are approximate, slight variations may occur. **

My file size {in megabytes) is a lot smaller, did you send me the wrong size?

What you are seeing is the truncated version of the file, to view the true size: open it with Photoshop or Lightroom and BAM, there ya go! 

Do you offer RUSH?

Yes, Depending on how quickly you need your order here is the price breakdown (times will vary depending on the time of the year):

(1/2 the "current turn around time" ) --- additional +$5.00 per roll 

(3-4 business days) --- additional +$10.00 per roll

(2 business days) --- additional +$15.00 per roll

(1 business day ) ---- Flat Rate: $40.00 per roll 

**We always do our best to make sure all orders get out at the correct time frame requested but we are limited to availability, so RUSH orders are completed when possible, we encourage all our clients to contact us before hand to check and make sure we can get your order completed with the time frame required.**

How do you delivery my final images/order?

We deliver all final images/finished orders via Dropbox, we will leave finished orders inside "your client folder" for about  3 weeks -1 month before removing them. This allows us the adequate space needed for a quick and speedy delivery of orders. We encourage clients to move your order into "your" Dropbox account and backing it up, crashes do happen so its better to be safe than sorry. 

How do I Pay?

We will send you an invoice that you are able to pay securely with most major credit card/debit cards (Visa, MasterCard, AMEX, Discover), after we have had the chance to process/develop your film. Included with every order invoice will be your "estimated date of completion" this allows you to have a clear time frame for when to expect your finished order delivered via Dropbox. 

How should I ship my film to you?

We receive all major mail carriers here at our lab location (USPS, FedEx, UPS, DHL), We recommend placing all your film in a ziplock bag or some type of bag that will keep liquids or who knows what else while in transit away from your precious film, please include your filled out Order Form and placing that with your film in a BOX with the proper padding. We encourage all clients to get some sort of tracking information for your film package to ensure you are able to see where it is and when it arrives to our lab location. We will always email you as soon as it arrives safely to the lab with your "order breakdown". The few things we think you may want to avoid when sending off your film is the use of packing peanuts, shredded paper, or sending your film loosely in a box/envelop {these tend to get ripped and damaged while in transit, we would hate for your film to be lost or destroyed on its journey to the lab location}.

+Sending us multiple events at the same time?

No problem, please place each event/wedding/shoot in its own individual bag, each with its own Order Form to ensure we get all your rolls delivered correctly. Team work makes the dream work. 

What type of Chemistry does Goodman Film Lab use to process and develop film?

We are happy and proud to say our processing/developing of C41 and B&W films are done "in-house" , we use Kodak Brand Chemistry for all our film processing needs. 

Do your offer E6 processing?

Unfortunately we do not offer E-6 processing, We can cross process your E6 film in C-41 chemistry. This cross processing produces vivid colors and high saturation and contrast levels. 

What should I do with Returning Negative options?

Immediate Shipping: We can mail back your negatives once your order is finished and delivered; we will ship out negatives 5-7 business days after Dropbox delivery, this allows you the time to review your order and inform us of any potential concerns you may come across within the order. Clients are responsible for shipping cost. Approx. cost: $7-10 [International Shipping clients will see an increase in shipping cost].

Hold Shipping: This option is great for high volume clients or clients that are in no hurry to have negatives mailed back. Orders will be held at our lab location for 3 months or until a box is filled. A box typically holds between 5-10 orders. Clients are responsible for shipping cost. Approx. cost: $12-24 [International Shipping clients will see an increase in shipping cost]. Any film left at our lab location and not claimed at the end of the calendar year will be discarded. 

Lab Pickup: Finished orders are available for pickup at the lab location. We will hold your order for local pick up no more than 3 months from the date of final scan delivery. If orders have not been picked up within the 3 month time frame negatives will be discarded.  

Discard Negatives: This option is not recommended. We will hold negatives for 1 months after final image delivery via Dropbox and will discard after the 1 month time frame. 

All above shipping costs are estimates, final cost for shipping may change. Clients will be invoiced at the time of shipping separately from your original order invoice.

We will take utmost care of all our client's negatives, but any negatives that are marked "hold" or "lab pick up" will be held at our lab at no responsibility placed upon us for loss or damages to negatives. You agree as a client to not place any responsibility of care on Goodman Film Lab for the "holding" of your film negatives. Goodman Film Lab is not at fault for any damages due to but not limited to negligence, accident or malfunction.

What is your current turn around time?

Turn around times do fluctuate and we do our best to get orders out as quickly as possible while we maintain quality and consistency with your images. Turn around times are given in business days , days begin the day after your film arrives at the lab location and you have received your "email order break down" from us. Turn around times are based off the most up-to-date information available but will be dependent on the volume of work delivered to the lab and may vary from day to day.

**During the "Wedding Season" months (Jun-October) our turn around times may become a tad increased...but don't worry we are hard at work getting orders out. 

Do you offer Processing Only?

Yes, we offer processing/developing only for film, please just write PROCESSING/DEVELOP ONLY on your Order Form so we are aware and make sure we get that completed for you as quickly as possible.

Processing Only Turn Around

(C41-Color) - 1-2 business days

(B&W) - 2-3 business days

*Turn around times are estimates and do depend on volume of film delivered to the lab and quantity of film needed for processing/developing, turn around times may differ slightly**

 

 

OUR PROCESS

 

01. Preparing your Film Order

Using our website print off one of our Order Forms, fill in contact information and all applicable areas {qty, process, film size,  push/pull, scan size }. Include any important information you need to convey to us about your shoot under the Special Instructions area.


02. Send off your Film Order

Safely place your film in a zip-lock bag along with your Order Form. We encourage the use of a box to place your film into before sending it off ( this tends to help keep your film safe while in transit ). We also urge you to use any carrier mail service that allows you to track your package while its on its journey to our lab. Once your film has arrived to our lab location you will be notified by email with an email breakdown of your order.


03. Custom Preference Profile

The Custom Preference Profile (Premium Scan Option) is the building block for each one of our clients. Each client’s style is unique and we want to reflect your personal shooting style and look. 

We are the part of your team that handles the film you shoot, we can give you important information that you may not normally get back about your film. We pay close attention to your film while its here at our lab location, we handle each and every film negative from our clients and feel this gives you the best results that you demand. 

Working together with open dialogue we are able to achieve a the high standard in creating an amazing film photograph.


04. Processing

After you have received your order breakdown email from us, we move to the next step of developing/processing your film negatives. We process all C41 and BW film “in-house” allowing us to control the quality and consistency with film development. We monitor our chemistry everyday to keep a strict high standard to ensure our processing/developing is as true as possible at all times.


05. Invoicing

Once your film negatives are finished processing/developing and our skilled lab technicians have overlooked all your film negatives, making any notes about any important information to relay to you about potential issues or concerns, you will receive a secure invoice for your film order. With our invoices you are able to pay securely with most major debit/credit cards with a (Visa, MasterCard, Discover, AMEX) logo. Every invoice will include your “estimated date of completion”, this allows you to have a clear time frame for when to expect your finished order delivery.


06. Scanning

This is where your film negative becomes a digital image, we scan only using Fuji Frontier Sp3000s Scanners at our lab. These scanners allow our skilled scanning technicians the level of control over each and every frame. Providing us the ability to make each and every frame consistent with your own Custom Preference Profile.


07. Delivery

Once the film orders have been scanned and our skilled editors have done the final quality control on the final images, we are now ready to deliver your order. You will receive an email notification from us via Dropbox letting you know your order has been completed. Orders typically will be active in Dropbox for 3 weeks after initial delivery before being removed. Your film negatives will be handled as you marked on your Order Form when you originally mailed in your film order. 

 

Still got questions? Great! Send us over a message and we will be happy to help clarify it for you! 

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